Below we have provided answers to some of our more commonly asked questions. If you can’t find the answer you’re looking for then please get in touch below.
You can use any of the following methods to pay for your holiday without additional charge:
We don’t charge for any of these types of debit card when the card has been issued in the UK:
We are sorry, but as of this time we don’t manage any pet-friendly villas. None of our villas allow pets to be accompanied as part of the holiday booking.
Payment plans are available, please visit our Contact Us page and get in touch for more details.
Info coming soon.
Fresh towels and linens are provided for you during your stay. Beach towels are also available.
Pool heating is available year round except for June, July, August and September when it is not needed.
There is a cot (Pack and Play) and highchair. If you wish to rent anything else you can do so via www.derenter.com.
Yes, our pools are South-West facing. The sun is usually on the pools until 5pm.
Yes, we provide you with your own Wi-Fi connection. Instructions on how to connect including your password can be found in the welcome booklet when you arrive. The telephone is for receiving incoming calls only.
We recommend you do hire a car, if you do this then we also recommend a TravelTab which is a satnav with personal Wi-Fi hotspot and 60 minutes of free calls anywhere around the world per day!
Off the road parking is available at the villa for 2 vehicles, you are also able to park in front of the villa on the road.
This is a refundable security deposit which we refund once you leave the property. This is on the basis that it was left in the same state it was found on arrival.
Inspections are carried out by management prior to your arrival and at check out. If there is damage there is photographic evidence and charges for replacement will apply to the guests.
Please respect our holiday home as if it was your own, with back to back bookings other guests can arrive on the same day, and doesn’t leave enough time for us to fix damages. If there is accidental damage caused during your stay, you can always let us know at the time it occurs and we will do everything we can to repair the damage as quickly as possible.
It is normally a 20% deposit to book. For future bookings (more than 18 months) payment plans are available for the deposit. Please get in touch through our Contact Us page if you have any queries regarding your payment options.
Please note: the 20% deposit is worked out from the total rental amount.
As this is some guests once in a lifetime holiday, we try and accommodate as much as we can. If you are booking more than 12 months in advance when flights are not yet released, please let us know upon booking. This allows us to block out a day or two either side of your stay to allow for flight time changes. Once your flights are booked and confirmed we can then edit the booked dates for you. You will only be quoted for the amount of time you require.
Flights are released 12 months in advance, again the best you can do is by shopping around on Google. Connecting flights are always cheaper but please be aware that this can sometimes be a long journey time. (stop overs, delays, etc)
If you couldn’t find the answer you needed, get in touch with our helpful team and we’ll do our best to help you.
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