Frequently Asked Questions
Below we have provided answers to some of our more commonly asked questions. If you can’t find the answer you’re looking for then please get in touch with us via our contact page and we will do our best to answer your queries.
What forms of payment can I use to book my holiday?
You can use any of the following methods to pay for your holiday without additional charge:
We don’t charge for any of these types of debit card when the card has been issued in the UK:
- Visa Debit
- MasterCard Debit
- Visa Electron
Cheques / Cash
Can we bring our pets?
We are sorry, but as of this time we don’t manage any pet-friendly villas. None of our villas allow pets to be accompanied as part of the holiday booking.
Can I pay by instalments?
Payment plans are available, please visit our Contact Us page and get in touch for more details.
What is in the welcome pack?
As we are based in the UK we work closely with a property management company called Vacations2Florida who will be looking after you during your stay in our villas.
They will be in touch with you in the months leading up to your holiday through email. They will tell you everything you need to know about your stay, including dos and don’ts, directions, emergency contact details and anything else that will help you to make the most of your stay with us. They will also help you download their official app to your mobile or tablet device that will give you access to even more useful information during your stay.
Are towels and linen provided at the villa?
Fresh towels and linens are provided for you during your stay. Beach towels are also available.
When is the pool heating available?
Pool heating is available year round except for June, July, August and September when it is not needed.
Do you have facilities for babies?
There is a cot (Pack and Play) and highchair. If you wish to rent anything else you can do so via www.derenter.com.
Is the pool south-facing?
Yes, both of our pools are South-West facing. The sun is usually on the pools until 5pm.
Will I have access to Wi-Fi and telephone during my stay?
Yes, we provide you with your own Wi-Fi connection. Instructions on how to connect including your password can be found in the welcome booklet when you arrive. The telephone is for receiving incoming calls only.
Should I hire a car?
We recommend you do hire a car, if you do this then we also recommend a TravelTab which is a satnav with personal Wi-Fi hotspot and 60 minutes of free calls anywhere around the world per day!
Off the road parking is available at the villa for 2 vehicles, you are also able to park in front of the villa on the road.
What is the Security Deposit for?
This is a refundable security deposit which we refund once you leave the property. This is on the basis that it was left in the same state it was found on arrival.
Inspections are carried out by management prior to your arrival and at check out. If there is damage there is photographic evidence and charges for replacement will apply to the guests.
Please respect our holiday home as if it was your own, with back to back bookings other guests can arrive on the same day, and doesn’t leave enough time for us to fix damages. If there is accidental damage caused during your stay, you can always let us know at the time it occurs and we will do everything we can to repair the damage as quickly as possible.
How much will I have to pay at booking?
It is normally a 20% deposit to book. For future bookings (more than 18 months) payment plans are available for the deposit. Please get in touch through our Contact Us page if you have any queries regarding your payment options.
Please note: the 20% deposit is worked out from the total rental amount.
What should I do if I book in advance but flight times are not yet released?
As this is some guests once in a lifetime holiday, we try and accommodate as much as we can. If you are booking more than 12 months in advance when flights are not yet released, please let us know upon booking. This allows us to block out a day or two either side of your stay to allow for flight time changes. Once your flights are booked and confirmed we can then edit the booked dates for you. You will only be quoted for the amount of time you require.
How do I go about purchasing park tickets?
On the gate ticket prices are normally more expensive, it’s always better to shop around. The best option is to google and see what special offers they have on at the time. www.attractionticketsdirect.co.uk always have offers.
Please note: If you are a US Resident you normally are entitled to discounted tickets.