Below we have provided answers to some of our more commonly asked questions. If you can’t find the answer you’re looking for then please get in touch below.
You can use any of the following methods to pay for your holiday without additional charge:
We don’t charge for any of these types of debit card when the card has been issued in the UK:
We are sorry, but as of this time we don’t manage any pet-friendly villas. None of our villas allow pets to be accompanied as part of the holiday booking.
Payment plans are available, please visit our Contact Us page and get in touch for more details.
You can add our welcome pack as an optional extra, this includes: Bread, Milk, Tea, Coffee, Toilet rolls & Butter.
Fresh towels and linens are provided for you during your stay. Beach towels are also available.
Pool heating is available year round except for June, July, August and September when it is not needed. Pool heating is charged at £200 a week additional cost and can be added as an optional extra when booking.
There is a cot (Pack and Play) and highchair. If you wish to rent anything else you can do so via www.derenter.com.
Yes, our pools are South-West facing. The sun is usually on the pools until 5pm.
Yes, we provide you with your own Wi-Fi connection. Instructions on how to connect including your password can be found in the welcome booklet when you arrive. The telephone is for receiving incoming calls only.
We do recommend hiring a car to get the best experience possible, however it is not essential as taxis are readily available and low in cost.
This is a refundable security deposit which we refund once you leave the property. This is on the basis that it was left in the same state it was found on arrival.
Inspections are carried out by management prior to your arrival and at check out. If there is damage there is photographic evidence and charges for replacement will apply to the guests.
Please respect our holiday home as if it was your own, with back to back bookings other guests can arrive on the same day, and doesn’t leave enough time for us to fix damages. If there is accidental damage caused during your stay, you can always let us know at the time it occurs and we will do everything we can to repair the damage as quickly as possible.
It is normally a 20% deposit to book. For future bookings (more than 18 months) payment plans are available for the deposit. Please get in touch through our Contact Us page if you have any queries regarding your payment options.
Please note: the 20% deposit is worked out from the total rental amount.
As this is some guests once in a lifetime holiday, we try and accommodate as much as we can. If you are booking more than 12 months in advance when flights are not yet released, please let us know upon booking. This allows us to block out a day or two either side of your stay to allow for flight time changes. Once your flights are booked and confirmed we can then edit the booked dates for you. You will only be quoted for the amount of time you require.
We recommend booking flights with popular airlines in Europe such as EasyJet, Ryanair, Jet2 and more.
You can often find the best deals on comparison sites such as SkyScanner or Google Flights, or you can visit the carriers websites directly.
If you couldn’t find the answer you needed, get in touch with our helpful team and we’ll do our best to help you.
© 2024 Sym Villas.
TERMS AND CONDITIONS OF SYM VILLAS
1. DEFINITIONS
– “Booking” means the agreement between the Client and SYM Villas for the rental of the Villa.
– “Client” means the person or persons who make a Booking with SYM Villas.
– “Villa” means either the Orlando, Algarve or Marbella property depending on your booking.
– “SYM Villas” means SYM Villas, a company registered at The Pines, Lisvane Road, Cardiff CF14 0SF.
2. BOOKING AND PAYMENT TERMS
– The minimum stay for the Villa is 5 days.
– A deposit of 20% of the total booking fee is required to secure the Booking or you have the option of paying in full at checkout.
– The balance of the booking fee is due 42 days (6 weeks) prior to arrival.
– Payment can be made via BACS payment or online.
3. CANCELLATION POLICY
– If the Client cancels the Booking within the first 28 days SYM Villas will refund any payments minus any applicable fees.
– After these 28 days the deposit becomes none refundable and is treated as a holding fee.
-If for any reason any of the villa properties are sold this would be with over 12 weeks notice to your stay and you will be eligible for a full refund.
4. DAMAGE AND LOSS
– The Client is responsible for any damage or loss caused to the Villa or its contents during the stay.
– SYM Villas reserves the right to charge the Client for any damage or loss.
5. LOCAL GOVERNMENT LAWS AND REGULATIONS
– The Client must comply with all local government laws and regulations in the are of their booking.
6. RESPONSIBILITY
– SYM Villas will not be liable for any loss or damage caused to the Client or their guests, except in cases of gross negligence or willful misconduct.
7. GOVERNING LAW
– These Terms and Conditions will be governed by and construed in accordance with the laws of the country of your bookingl.
8. CHANGES TO TERMS AND CONDITIONS
– SYM Villas reserves the right to change these Terms and Conditions at any time.
9. CONTACT INFORMATION
– For any questions or concerns about these Terms and Conditions or to make a Booking, please email bookings@symvillas.com.
By making a Booking with SYM Villas, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
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